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Technical Support

Pen-Tech offers the industry’s highest level of customer service. When Pen-Tech partners with you, we hire technicians to service your site. We fully understand that if your games are down, you are losing revenue. It’s a service level unmatched throughout the games industry.

24 Hour Phone Support

At Pen-Tech, we pride ourselves on attention to detail and provide service 24 hours a day, 365 days a year. With our server based games, we can provide remote 24-hour customer service and if needed, our technicians are always just a phone call away.

Our award winning installation team will deliver, install and test the entire system. Once testing is completed, our experienced instructors will begin training your entire staff including slot technicians, key personnel, shift supervisors, managers, slot directors, revenue audit personnel, cage personnel and marketing personnel. We don’t stop training until your entire staff has completed hands on training. In partnering with Pen-Tech you will get quality games, the latest equipment and reliability to create the utmost in profit potential.

Pen-Tech knows your reputation as well as ours relies on the systems being up and functioning every hour that you are open. There is no excuse to you or your patrons to have systems not functioning at all times or to not have a fast response to all problems.

We understand that the gaming business is a 24/7 operation and that is when we are there for you. Service to you and your customers is our greatest priority. Our knowledgeable and experienced team is here to support and develop your facility’s success.